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Looking for the answer to a question, well this is a good place to start. Below are several questions, and the answers, to question about Custom Drilling Technologies and some general ones about Excellon machines. If you don't find the answer your looking for here, just send an email from the link at the bottom and ask, we are always happy to answer questions to help you.
| Q: How do I place an order? |
| Q: What is the warranty on an item that I purchase from Custom Drilling Technologies? |
| Q: What should I do if I need to return a part for warranty replacement? |
| Q: How do I get on the email list for the newsletter? |
| Q: How often should our machine have a general maintenance check done? |
| How do I place an order? A: Easy, you can call us at 781-596-8300, fax us at 781-596-8323, send an email to orders@customdrilling.com or through our online store. Back to top |
| What is the warranty on an item that I purchase
from Custom Drilling Technologies? A: Most items carry a 30 day from shipment warranty, this means that 30 calendar days from the date the item is shipped is the warranty period. The warranty is for the item to be free from manufacturing defects. Back to top |
| What should I do if I need to return a part for
warranty replacement? A: Just fill out our online warranty form from the policies section or call us at 781-596-8300. You will need to have the part number, serial number (if one), and the invoice number the item was billed on from Custom Drilling. Back to top |
| How do I get on the email list for the
newsletter? A: Just fill out our online subscription form from the link on our home page. Back to top |
| How often should our machine have a general
maintenance check done? A: That depends on how much use it gets. Best bet, call us to talk with one of our experts to discuss setting up and appointment for us to check your machine or set up a preventive maintenance agreement contract. Back to top |